IMPERIAL Online: Spam Policy

Unsolicited, Spam and Junk mail Spam and unsolicited bulk mail are highly problematic practices. They affect the use and enjoyment of services by others and often compromise network security. IMPERIAL Online will take swift and firm action against any user engaging in any of the following unacceptable practices: 1. Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail; 2. Operating or maintaining mailing lists without the express permission of all recipients listed; 3. Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients or a recipient who has indicated s/he wishes to be removed from such list; 4. Using Company's service to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services, that violate this AUP or the AUP of any other Internet service provider; 5. Including Company's name in the header or by listing an IP address that belongs to IMPERIAL Online in any unsolicited email whether sent through IMPERIAL Online's network or not; 6. Failure to secure a customer's mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilisedto deliver mails, without the authority or consent of the owner of the mail-server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed. IMPERIAL Online reserves the right to examine users' mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. IMPERIAL Online also reserves the right to examine the mail servers of any users using IMPERIAL Online’s mail servers for "smarthosting" (when the user relays its mail via a Company mail server to a mail server of its own or vica-versa) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with IMPERIAL Online privacy policy. Complaints and procedures It is the customer's responsibility to familiarisehimself or herself with the procedure set out below and report any cases of violation of this AUP to Company's designated complaints handling agent. Please note that IMPERIAL Online cannot handle complaints concerning networks or users that do not have service contracts with us or our affiliates, or are outside of our control. In order for IMPERIAL Online to thoroughly investigate the complaint and take appropriate action, all complaints must be in writing, via fax or e-mail and contain as much information as possible, including, but not limited to:• the origin of abuse or offence, including the website, full mail headers, relevant logfile extracts etc; • any contact details for the source of the complaint; • a brief explanation why the incident is considered to be an offence. IMPERIAL Online discourages anonymous complaints being made via this service, and urges complainants to supply their name and contact details to us. Such information will not be released, except where required by law enforcement. Anonymous complaints will however be acted upon as long as sufficient detail as outlined above is supplied. E-mail complaints@impol.net or fax 011 723 1236